How to Return or Exchange an Item
You can return or exchange any product in your order up to 30 days after delivery. Buyer is responsible for any shipping charges.
Our sellers take special care to ensure you get the items safely in perfect condition. But rarely in-transit damage does occur. Damage claims must be reported within 48 hours of delivery. A picture of the damaged item is required, no exceptions. Please inspect your item carefully when it is delivered.
Please note: All exchanges must be made with the original packaging. If you don't have the original packaging on hand, there is an additional $50 per item repackaging fee.
Our team will work with you and the seller to coordinate a day and time that works to simultaneously drop off your new item and pick up your exchange.
What if I disputed a charge or filed a chargeback?
If you filed a chargeback for an order or otherwise disputed a charge with your financial institution, the seller will not be able to issue a refund on Wishposh. This is because only one method of credit can be issued. You will need to contact the financial institution where the dispute was filed for further information about a credit. Financial institutions include local banks, credit card companies, and PayPal, and usually pertain to the original payment method.